Return & Refund Policy

At Hakki Pikki Adivasi Hair Oil, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

Returns will be accepted only under the following conditions:

  • The product was delivered in a damaged, defective, or leaking condition

  • An incorrect product was delivered

To be eligible for a return:

  • The request must be raised within 48 hours of delivery

  • The product must be unused, unopened, and in original packaging

  • Proof of purchase (invoice or order ID) must be provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, used, or tampered with

  • Products damaged due to misuse or improper handling

  • Orders placed under promotional offers or discounts (unless damaged)

  • Minor packaging defects that do not affect product quality

3. Return Process

To initiate a return, customers must:

  1. Contact our customer support via email or phone

  2. Share order details along with clear images/videos of the issue

  3. Wait for return approval from our team

Once approved, instructions for return pickup or shipping will be provided.

4. Replacement Policy

  • Approved returns may be eligible for replacement at no additional cost

  • Replacements are subject to product availability

  • Replacement delivery timelines may vary based on location

5. Refund Policy

  • Refunds are processed only after the returned product is received and inspected

  • Approved refunds will be credited to the original payment method

  • Refund processing may take 7–10 business days, depending on the payment provider

6. Cancellation Policy

  • Orders can be cancelled before dispatch by contacting customer support

  • Once the order is dispatched, cancellation is not allowed

7. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to our error

  • Return shipping costs may be borne by the customer unless otherwise specified

8. Contact Information

For return, refund, or cancellation requests, please contact:

Hakki Pikki Adivasi Hair Oil
Email: [MOHANDP33@GMAIL.COM]
Phone: [9008677643]
Address: [Hakki pikki colony
2nd pakshirajapura
Mysure karnataka
Hunsur 571105]

9. Policy Updates

We reserve the right to amend this Return & Refund Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.